RESERVATION

How does the booking?

Occurs in two distinct phases:
At first, you pick an hotel, the period and any combined services will receive an email with a code you must enter to confirm your reservation.
Then receive a further email with the attached reservation proper and will start the vacation that we hope will be unforgettable.

Why should I enter a confirmation code?

Since there is no need for the advance fee, your reservation will not be effective until you insert the code, this need to limit the phenomena of false reservations designed to damage our clients or as a joke by reducing the availability of accommodation in a hotel.
Also, if you change your mind before insertion of the code, must not do anything.
However, it may happen that meanwhile some other tourists to "blow" the reservation, which is why we invite you to provide confirmation code sent.

How much is the reservation fee ?

Nothing. Indeed, through our website you can get discounts, promotions and exclusive use incentive vouchers that allow for significant prices reduction.

I have to pay in advance with a credit card ?

No, not required to pay in advance. You will pay on arrival directly to the hotel as those who will be the contractual arrangements.

And if I change my mind?

Depending on contract terms for each property that is sent at time of booking, and the period of notice, unfortunately there may be penalties to be paid directly to the property in the manner that will be shown. Generally, warning well in advance, these penalties will be minimal or even null.

AFTER THE HOLIDAYS

My holiday is not successful, I had problems, what should I do?

Our site is only a means to bring together supply and demand for tourist services, we have no power against hotels than to ban them, in extreme cases, from our site.
That's why we invite you to contact the major consumer groups or in more serious cases, law enforcement officials that are certainly more competent.
Your disappointing has, however, an effect on the ranking, so we would like receive your alerts at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

How do you ensure the quality of your services?

After your holiday we call to verify your level of satisfaction with and possibly to collect suggestions to improve the experience of successive customers of our site.
Of course you can always send signals at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Can I contact you by telephone?

No, the only way to contact us is via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This allows us to maintain low operating costs and ensure more competitive tenders.

WHAT ARE .....

What are vouchers?

Vouchers are a form of incentive through a promotional code that allows it to receive a discount on your reservation.
Can be absolute (ie 50 euros) or percentages (eg 10% discount) may apply only to stay or to services, may apply only for limited periods. In general, the structure is intend to develop them independently.

What is Ranking?

The ranking is a measure of the reliability of the structure, which tends to measure how the structure behaves "well" towards its customers and the site. In general the higher the ranking and more secure, reliable and without risk will be the holiday.